Why we Automate
Every organisation is looking for ways to improve efficiency at the same time as reducing operating costs. This is difficult and time consuming to undertake in a conventional way and the results will be incremental at best.
Many organisations have tried to achieve this by outsourcing but quality is frequently an issue. Also once this is done how can you continue to improve ?
Other organisations have implemented departmental point systems to improve departemental functions but have inadvertently created silos of systems. Integrating some systems is achievable, but many are expensive and complicated; and many people are left to work across multiple systems ( see swivel chair automation ).
Using software robots and AI to automate repetitive and time consuming tasks allows you to make even better use of your people. Doing this without the need to significantly re-engineer large amounts of ICT infrastructure and systems is a game changer.