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SWIVEL CHAIR AUTOMATION

Complete process automation has been out of reach for many organizations due to a limited set of technology options. Each of these options has its own drawbacks. For many processes consist of activities and tasks which haven’t yet been automated or only part automated by purchasing lots of point systems. These tasks require a human worker to act as the conduit between systems, moving between applications, physically keying, re-keying, copying and pasting information. This is often referred to as “swivel chair automation,” Well intentioned workforces, held back and working within inefficient processes & systems. Not exactly the picture of purposeful and efficient operations. Regardless of the organization, IT always has more projects than can be accomplished within the timeframe demanded by business units and departments. 

 

Developing custom solutions falls under the category of projects which are important, but not urgent. Because these “long tail” initiatives are easily bumped for pressing day-to-day priorities, it’s common for them to never actually get completed. When progress is made, it tends to be intermittent— resulting in a project that lacks commitment, not quite getting the internal traction it needs for success.

Issues with swivel chair Automation

Reduced Productivity

No matter how well-skilled, employees can only work so fast for so long. Use automation to complement a human workforce - do the repetitive and  tasks, heavy lifting and freeing up people for higher value activities. RPA and Digital Workers are really able to work 24 hours a day, 7 days a week, 365 days a year.

Inefficient processes and transactions

Inefficient processes cause a ripple effect that impact many areas of the organisation. The impact is not just the inefficient process but the people and processes that reply on it. This causes significant secondary issues, progress checking and poor customer experience.

Diminished Accuracy

Employees doing repetitive tasks tend ro be more error-prone, especially when completing a large volume of work. Even the best worker will fluctuate in accuracy, despite their skill and best intentions. Complement their hard work with a digital RPA worker to reduce errors.

Weakened compliance and security

Automation always follows the business rules, they dont bend the rules, and dont adopt often adopt less-than-secure shortcuts when under pressure. Manual processes set the stage for regulatory non-compliance. Use automation to automate and escalate to a human for edge cases.

Little Standardisation

Each department, team and person has his or her own work style and preferences. Multiplied across dozens or hundreds of workers, reconciling these workflow variations is costly. Manual processes are highly inconsistent. When improving a process automation will automatically apply it across every process that uses it. No exceptions. Time to deploy a change is much quicker.

Visibility and Analytics

Incomplete and Work in Progress (WIP) can be hard to track than automated processes. Because you’re not starting with 100% accurate data, insights gained from processes that involve manual task completion will be inherently flawed.

Scale and Elasticity

New workers must be guided up the learning curve over time, making expansion cumbersome. When repetitive tasks depend on human workers to complete them, scaling up or down rapidly is extremely difficult, if not impossible. Automation comes into its own at end of month, end of year and to support natural disasters or unexpected spikes.